print says offline

[TrishF]

I have an HP deskject that wont come offline. The wireless button is blinking but it wont connect.

[Elohi_NR]

Hi @TrishF,

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Meanwhile: follow these steps if you are using a Windows 10 computer:

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

Run HPPSdr.exe from the download location on your computer.

Once HP Print and Scan Doctor opens, click Start, and then select your printer.

If your printer is not on the list, turn it off and on, and then click Retry.

If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

If a screen prompts you to turn on printer updates, click Yes.

If a screen prompts you to make your printer the default printer, click Yes.

Try to print.

Assign a manual IP address and that should fix the issue.

A Network Configuration Page lists important network settings such as network status and the printer IP address.

On the printer's control panel, press the Wireless button and the Information button at the same time.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Hope this helps! Keep me posted for further assistance.

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