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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-06-2026 04:49 PM

HP Recommended

cant get the internet to connect. was working

 

Reply
1 REPLY 1

‎05-08-2026 08:14 AM

HP Recommended

Hello @mjgoat, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Smart Tank 6001 All-in-One. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Use the buttons on the printer control panel to restore Wi-Fi setup mode.
 

  • Press any button on the printer control panel to put it in a ready state.
  • Press and hold the Information button for 5 seconds until the control panel buttons light.

Pressing the information button for 5 seconds

  • Press and hold the Wireless button and the Cancel button for 5 seconds until the Wi-Fi light blinks blue.

Pressing the wireless and cancel buttons for 5 seconds

  • Within 2 hours, return to the app or software to find and add your printer and complete the setup.

 

Take care and have an amazing day!

I'm an HP Employee.


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