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‎12-20-2021 06:08 PM

HP Recommended
Product: Envy5052
Operating System: Microsoft Windows 10 (64-bit)

instant ink never knows my printer is online. The status is connected. I recently had to reset my printer now it doesn't know I have instant ink. I have tried everything short of throwing it out the door. How can I fix this so I can print again.

 

Thank you in advance

Category:
1 REPLY 1

‎12-27-2021 08:31 AM - edited ‎12-27-2021 09:51 AM

HP Recommended

@lanesmmy

 

Welcome to the HP Support Community.

 

What is the error you get?

 

Let's remove web services: To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

Once done, enable web services and connect it again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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