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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- Printer Wireless, Networking & Internet
- printer and laptop don't connect
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05-12-2021 10:40 AM
Hello I downloaded and installed updates. My laptop and printer were wireless connected before that. I have followed instructions via the small screen on the front of the printer, all to no avail. My laptop and printer are no longer connected. Please help.
Solved! Go to Solution.
Accepted Solutions
05-15-2021 06:08 AM
@jaytebe, Welcome to the HP Support Community!
I understand the printer is not wirelessly connected to the computer. Let us try these steps:
Restart the wireless router, the printer, and the PC
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Try printing. You may use the HP Smart app to print.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-15-2021 06:08 AM
@jaytebe, Welcome to the HP Support Community!
I understand the printer is not wirelessly connected to the computer. Let us try these steps:
Restart the wireless router, the printer, and the PC
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Try printing. You may use the HP Smart app to print.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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