printer cannot connect to server

[Frustrated55555]

My printer cannot connect to server

This creates the following issues:

1. Cannot print from my computer without being connected via cable

2. Cannot enable Web Services

My printer is connected to the internet and the wireless direct feature is working. I can print from my phone for some reason, but not from my computer unless it's hardwired. Web services do not work at all, and I have checked that it's enabled under admin settings. I've gone through all the readily available fixes for this issue. 

[myzpurplerayne]

I am having the same issue. for whatever reason it takes all day to display the email address and i cant figure out why web services isnt working correctly.

[Anand_Andy]

Hi @Frustrated55555,

Welcome to the HP Support Community

I understand you are facing a web service connectivity issue with your HP Officejet Pro 8600 Plus E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Is the blue light solid on the printer?
• How far is the printer from the router?
• Were there any recent changes on the router?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Please follow the steps mentioned in this document: HP printers - Cannot connect to Web Services

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @myzpurplerayne,

Welcome to the HP Support Community

I understand you are facing a web service connectivity issue with your HP Officejet Pro 8600 Plus E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Is the blue light solid on the printer?
• How far is the printer from the router?
• Were there any recent changes on the router?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Please follow the steps mentioned in this document: HP printers - Cannot connect to Web Services

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!