printer connected to wifi but wont print

[malis123]

HP smart tank 7305

this is connected to wifi, the blue light is on but it just wont print. The wifi around the house works, the test page says its connected to wifi, I dont know how to make it print

[Sneha_01]

Hi @malis123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Smart Tank 7305 is connected to Wi-Fi but won't print, it could be due to several factors ranging from software issues to incorrect printer settings. Here are some troubleshooting steps you can follow to resolve the issue:

1. Check Printer Status

• Ensure the printer is turned on and not displaying any error messages.
• Check if there are any blinking lights or error codes and refer to the printer manual for troubleshooting specific errors.

2. Verify Connection

• Even though the Wi-Fi is connected (as indicated by the blue light), ensure the printer is connected to the same network as your computer or mobile device.
• Try printing a Wireless Network Test report or a Network Configuration Page from the printer control panel to confirm network settings.

3. Restart Devices

• Turn off the printer and your computer.
• Unplug the printer from the power source and wait for about a minute.
• Plug the printer back in, turn it on, and restart your computer. This can help reset any potential errors in the connection.

4. Check Printer Queue

• Open the printer queue on your computer and clear any stuck print jobs.
• For Windows, go to "Settings" > "Devices" > "Printers & scanners". Click on your printer, then click "Open queue".
• For macOS, click the Apple icon, select "System Preferences", then "Printers & Scanners". Select your printer and open the queue.

5. Printer Software and Driver

• Ensure that the HP Smart software is correctly installed on your device. If not, download and install it from the HP website.
• Check for updates to your printer's driver on the HP website. An outdated driver can cause printing issues.

6. Print from Another Device

• Try printing from a different computer or a mobile device to determine if the issue is with the initial device.

7. Check Printer Settings

• Make sure the correct printer is selected in the print dialog box.
• Check the print settings to ensure they are correct for your print job.

8. Use HP Print and Scan Doctor (Windows)

• If you're using a Windows PC, HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run it from the HP website.

9. Reconnect to Wi-Fi

• Sometimes, reconnecting the printer to your Wi-Fi network can resolve the issue. Use the HP Smart app or the printer's built-in Wi-Fi setup wizard to reconnect.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support