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HP Recommended
HP ENVY 6032e All-in-One Printer

Changed internet provider and now cant connect printer to the new router

2 REPLIES 2
HP Recommended

Hi @jk365,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

When you change your internet provider or router, you'll need to reconnect your HP ENVY 6032e All-In-One Printer to the new network. Here's a step-by-step guide to help you connect your printer to the new router.

 

Using the HP Smart App

Download and Install HP Smart App:

  • Download the HP Smart app on your computer or mobile device. It's available for both Windows, macOS, iOS, and Android.

Reset Network Settings on the Printer:

  • Turn on the printer.
  • Press and hold the Wireless button (located at the back of the printer) for about 3 seconds until the wireless light starts blinking. This resets the network settings.

Open HP Smart App:

  • Open the HP Smart app on your device.
  • Click on the plus sign (+) to add a new printer.
  • The app should detect your printer. Follow the on-screen instructions to connect it to your new Wi-Fi network.

Using WPS (Wi-Fi Protected Setup)

Prepare Your Printer:

  • Turn on the printer.
  • Make sure the printer is in setup mode (if not, reset the network settings as described above).

Enable WPS on Your Router:

  • Press the WPS button on your router. It might have a WPS symbol (two arrows forming a circle) or be labeled "WPS."

Connect the Printer:

  • Press and hold the Wireless button on the printer for 3 seconds.
  • The wireless light should start blinking. Wait for the printer to establish a connection with the router.
Raj_05
HP Support Community Moderator
HP Recommended

Using the Printer Control Panel (if available)

Access Wireless Setup:

  • On the printer control panel, go to the Wireless menu.
  • Select Wireless Setup Wizard.

Connect to Network:

  • Follow the on-screen instructions to select your new Wi-Fi network and enter the password.

Using USB Setup (Windows)

  1. Connect via USB:
    • Temporarily connect your printer to your computer using a USB cable.
  2. Install Software:
    • Download and install the full-feature HP software and driver from the HP website.
  3. Run the Software:
    • Follow the on-screen instructions in the software to connect the printer to your new Wi-Fi network.
  4. Disconnect USB:
    • Once the wireless connection is established, disconnect the USB cable.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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