printer connection issues

[jk365]

Changed internet provider and now cant connect printer to the new router

[Raj_05]

Hi @jk365,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you change your internet provider or router, you'll need to reconnect your HP ENVY 6032e All-In-One Printer to the new network. Here's a step-by-step guide to help you connect your printer to the new router.

Using the HP Smart App

Download and Install HP Smart App:

• Download the HP Smart app on your computer or mobile device. It's available for both Windows, macOS, iOS, and Android.

Reset Network Settings on the Printer:

• Turn on the printer.
• Press and hold the Wireless button (located at the back of the printer) for about 3 seconds until the wireless light starts blinking. This resets the network settings.

Open HP Smart App:

• Open the HP Smart app on your device.
• Click on the plus sign (+) to add a new printer.
• The app should detect your printer. Follow the on-screen instructions to connect it to your new Wi-Fi network.

Using WPS (Wi-Fi Protected Setup)

Prepare Your Printer:

• Turn on the printer.
• Make sure the printer is in setup mode (if not, reset the network settings as described above).

Enable WPS on Your Router:

• Press the WPS button on your router. It might have a WPS symbol (two arrows forming a circle) or be labeled "WPS."

Connect the Printer:

• Press and hold the Wireless button on the printer for 3 seconds.
• The wireless light should start blinking. Wait for the printer to establish a connection with the router.

[Raj_05]

Using the Printer Control Panel (if available)

Access Wireless Setup:

• On the printer control panel, go to the Wireless menu.
• Select Wireless Setup Wizard.

Connect to Network:

• Follow the on-screen instructions to select your new Wi-Fi network and enter the password.

Using USB Setup (Windows)

1. Connect via USB:
   • Temporarily connect your printer to your computer using a USB cable.
2. Install Software:
   • Download and install the full-feature HP software and driver from the HP website.
3. Run the Software:
   • Follow the on-screen instructions in the software to connect the printer to your new Wi-Fi network.
4. Disconnect USB:
   • Once the wireless connection is established, disconnect the USB cable.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support