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‎11-25-2024 04:42 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

I recently replaced my ink cartridges. Once that was completed now we can't print from our phones to the printer. My computer I still can.  Just not phones

Category:
1 REPLY 1

‎11-27-2024 03:47 AM

HP Recommended

Hi @treats93,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand how frustrating it can be when your phone can't print to the printer. Let's try to get this resolved.

 

Here are a few questions to help pinpoint the issue:

 

  • Have you tried restarting both your phone and the printer to see if that resolves the connection issue?
  • Are your phone and the printer connected to the same Wi-Fi network?
  • Have you checked if the HP Smart app on your phone is up-to-date and has the necessary permissions enabled (like access to Wi-Fi)?

 

Let me know.

Nal_NR-Moderator
I am an HP Employee

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