printer displays message that it must be connected to internet or network.

[GaryRay17]

mu HP OfficeJet Pro 8610 is displaying message that it needs to be connected to network or internet. Just changed service from Century Link to Quantum Fiber.

[A_Gayathri]

Hi @GaryRay17,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you have changed the internet service provider from CenturyLink to Quantum Fiber might have disrupted your HP OfficeJet Pro 8610's network connection. 

Here’s how you can reconnect the printer to your new network:

1. Reset the Network Settings:

• On the printer’s control panel, swipe down to open the dashboard, then tap the Wireless icon.
• Tap the Settings icon, then select Restore Network Settings. This will reset the network settings to default.

2. Reconnect to the New Network:

• After resetting, on the printer’s control panel, go back to the Wireless menu and tap Wireless Setup Wizard.
• Select your new Wi-Fi network (Quantum Fiber) from the list and enter the Wi-Fi password.

3. Restart Devices:

• Restart both your printer and your router to ensure the changes are applied properly.
• You may also want to restart your computer to refresh the connection with the printer.

4. Update Printer Software:

• Ensure your printer has the latest firmware updates. You can update through the printer’s control panel by going to Settings > Printer Maintenance > Update the Printer.

5. Reinstall the Printer on Your Computer:

• If your computer doesn’t detect the printer after the network change, uninstall and reinstall the printer drivers.
• Download the latest drivers from the HP website for the OfficeJet Pro 8610 and reinstall them on your computer.

6. Check for Firewall or Network Restrictions:

• Ensure your router’s firewall or any other network security features aren’t blocking the printer from connecting to the network.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printers - Wi-Fi connection is lost after router or network settings change
 

I hope this helps. 

Take care and have a good day.

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