printer drive is unavailable - how to correct?

[MamaTam]

have used printer for a year - now says driver unavailable.

i have uninstalled and installed on  PC - restarted PC

at a loss

[BeemerBiker]

You probably need to reset the printer and then re-connect to the modem or use Wi-Fi direct

Click here for network setup using HP Smart but in a different language

You may need to reset your printer.

Disconnecting the USB or ethernet cable may still leave the printer in the wired mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some printers have a semi-reset, a full reset and a factory reset. Please refer to the user manual to find the difference. Some resets are simple and others require a video to understand. Note that a reset video may show a slightly different model than yours.

Watch this video to see how to reset your printer: 9015
These steps might allow you to reset the printer:

On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
A hidden menu will appear, click Support menu.
Scroll down to Reset Menu, and validate with OK.
Scroll down to Semi-Full reset, and validate with OK.
The printer will shut down, please restart it.
Please reconfigure the printer.

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The modem needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the modem.

This video shows how to connect to the router: 9015 9010
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 9015
Wi-Fi Direct is explained on page 38 of the User Manual, this Wi-Fi setup avoids configuring the modem.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 9015
Full function software for scanning can be downloaded here: 9015
You can find all of the software here: 9015. You should select the OS and then look for the phrase "Open All" and click that. Drivers from Windows 7 and up are usually compatible with the latest Windows OS.

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 9015

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 9015

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 9015 9010

This video show how to bypass the setup cartridge requirements. You will need to do this if you accidently do a full-reset your printer and it asks for the original setup cartridges

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.