printer goes offline

[schollert]

After use my printer goes offline and I have to reinstall it again next time I shall use it. there is a problem to keep the connection til the wifi. I use wireless printing.

[Rainbow23]

Hi @schollert,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing printer offline issues with your HP DeskJet 2720 All-In-One Printer.

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rainbow23]

Hi @schollert,

I see that the printer still goes offline.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

Let me know if this helps and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[schollert · Accepted solution]

Hi Rainbow23

The HPPSdr.exe is a Windows program and will not run on my Imac. When I open HP smart and navigate around in the app is the printer coming online again.

[Dianahemes24]

Verify that your printer is not in Use Printer Offline mode. Select Start > Settings > Devices > Printers & scanners. Then select your printer > Open print queue. Under Printer, make sure Use Printer Offline is not selected.

Regards,

Diana