printer is offline and dispaly is showing error 79

[GFaith]

cannot get the printer to go online after a power outage

[Sneha_01]

Hi @GFaith,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 79 on a printer typically indicates a firmware issue or a problem with the print job queue. Here are the steps you can take to resolve this issue and get your printer back online:

Power Cycle the Printer:

• Turn off the printer.
• Unplug it from the power source.
• Wait for at least 30 seconds.
• Plug it back in and turn it on.

Check Network Connections:

• Ensure the printer is properly connected to your network if it's a network printer.
• Verify that the Ethernet cable or Wi-Fi connection is stable and secure.

Clear Print Queue:

• On your computer, go to the "Devices and Printers" section.
• Right-click on the printer icon and select "See what's printing".
• Cancel all print jobs.

Update Printer Firmware:

• Visit the HP website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware. This might involve connecting the printer to a computer via USB.

Reset to Factory Defaults:

• Refer to your printer's manual on how to reset it to factory settings.
• This can often resolve firmware and network configuration issues.

Check for Driver Updates:

• Ensure that you have the latest drivers installed for your printer.
• Visit the HP website to download and install the latest drivers for your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

Plese refer to this resource for the solution fix:

https://www.youtube.com/watch?v=dZLXyoL4fjo

For more resources on this printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjS-U7XYLfz_ucVNdsrCB10

Hope that helps!