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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-04-2024 11:52 AM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer

How do I change it to online

Category:
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1 REPLY 1

‎11-05-2024 04:16 PM

HP Recommended

Hi @Caseydog222 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to get your HP OfficeJet 5740 e-All-in-One Printer back online, follow these steps:
 

1. Check the Printer Connection

  • Ensure the printer is turned on and connected to the same Wi-Fi network as your computer.
  • If it’s connected via USB, make sure the cable is secure.

2. Restart Devices

  • Restart the printer, computer, and router.
  • Turn off the printer, unplug it from the power source, wait 1-2 minutes, then plug it back in and turn it on.

3. Set the Printer as Default

  • Go to Settings > Devices > Printers & scanners.
  • Select your HP OfficeJet 5740, click Manage, then choose Set as default.

4. Check Printer Status

  • In Printers & scanners, click on your printer and select Open queue.
  • In the queue window, go to Printer and ensure Use Printer Offline is not checked.

5. Run HP Print and Scan Doctor HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool from HP’s website. This tool can help identify and fix issues automatically.

6. Update or Reinstall the Printer Driver

  • Sometimes, outdated or corrupted drivers can cause connectivity issues.
  • Go to the HP Support website, download the latest driver for the OfficeJet 5740, and install it.

Refer to this document: HP OfficeJet 5740 e-All-in-One Printer series User manual

HP printer is offline or unavailable

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

Take care and have a good day.
Gaya1239 – HP Support.
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