printer is offline

[Tracy5172]

my printer is offline & I have tried everything

[VikramTheGreat]

Hi @Tracy5172,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is showing as offline and you've already tried the usual steps, let's go through a complete checklist to make sure nothing is missed:

1. Restart Everything

• Turn off your printer, computer, and Wi-Fi router.
• Wait 30 seconds, then turn them back on in this order: router → printer → computer.

2. Check Printer Connection

• USB: Make sure the cable is securely connected.
• Wi-Fi:
  • On the printer, go to Settings > Network Setup > Wireless Settings.
  • Run Wireless Network Test or reconnect to your Wi-Fi.

3. Set Printer to Online Manually

• Go to Control Panel > Devices and Printers.
• Right-click your printer → Select "See what's printing".
• Click Printer in the top menu → Uncheck "Use Printer Offline".

4. Set as Default Printer

• In Devices and Printers, right-click your printer → Select "Set as default printer".

5. Run HP Print and Scan Doctor

• Download from: HP Smart - Free download and install on Windows | Microsoft Store
• It will automatically detect and fix offline issues.

6. Reinstall the Printer

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove your printer.
• Click Add device to reinstall it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support