printer is unavailable and i've tried to reconnect but still have the problem

[Joyce130]

wireless printer; deskjet 2700e

i cannot connect the printer to my laptop but it was connected several months ago and i use the same wifi and nothing really changes but just it cannot connect and i tried to unplug and reconnect the wifi but for several times the problem remains

[Dragon-Fur]

@Joyce130 

Welcome to the HP Community --

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@Joyce130 wrote:

wireless printer; deskjet 2700e

i cannot connect the printer to my laptop

but it was connected several months ago

and i use the same wifi and nothing really changes

but just it cannot connect

and i tried to unplug and reconnect the wifi

but for several times the problem remains

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If you are connecting the printer directly to the computer , that is, not using a router to connect the printer to the rest of your network, you are perhaps using Wi-Fi Direct.  What?  Wi-Fi Direct uses the wireless radio in the printer to connect directly to the computer. 

The User Guide explains how to use / connect / check Wi-Fi Direct >> Check status on Page 4 > Go to  Page 24

OR

If you are trying to connect the printer to your network (home or office) where you have your other devices connected, then this is standard Wireless, that is, a network with a router.  If you are using standard Wireless, you likely do (and should) have Wi-Fi Direct switched OFF on the printer.

The User Guide explains the buttons on the Printer Display - Pages 4-5

The User Guide explains how to connect the printer to the network - Starting on Page 21

DeskJet_2700e_Control_Panel_Features_1

Additional information -

Hints: 

Use what appears relevant

Ignore what you don't understand and move on

If you skip something and nothing works, consider going back to look at the missed information or video.

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 How to Reset wireless For HP DeskJet 4100 & 2700 Printer Series

HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup

Printer setup guide for: HP DeskJet 2700 All-in-One Printer series

User Guide - HP DeskJet 2700e All-in-One series

Windows 10

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips DeskJet 2700

 Unbox and Set Up the HP DeskJet 2700 and DeskJet Plus 4100 Printer Series | HP Printers | HP

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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