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Common problems for Connectivity Issues
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My 7100 Series HP printer keeps signaling a message that the printer is offline.  It will not print even though it has been turned off and on and so has the internet and modem .  To no avail!  Do you have any suggestions please!  Thanks so much! 

1 REPLY 1
HP Recommended

you may need to reset the printer: Video here 

Wi-Fi setup to router: video here

Wi-Fi setup using WPS watch this

for Wi-Fi direct setup page 72 click here.
this is useful if you want to avoid using the router. There is also a video here and it is good for 7120, 7130, 7134, 7155, 7158, 7164

full feature software 7100-7155 Sep 2022

printer reference Envy photo 7100 AIO 7158 7155


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