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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
Hi @traveler2026,
- Restart the printer, router and computer.
- In your router, give the printer a reserved/static IP so its address doesn't change.
- Turn off the printer's sleep/auto-off in its settings.
- Remove the printer from Windows (Settings → Printers) and add it again with HP Smart.
- If you have a dual-band router, connect the printer to 2.4 GHz.
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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