printer locked by administration and wont tell me IP address

[kquigg]

we have just moved house and trying to set up our printer with a new wifi service, however the printer had been locked by administration, we do not have access to the IP address and we can not connect the printer to the internet manually as that is not working either. i can not print anything ayt all or access any settings. Any advice 

[Irfan_06]

Hi @kquigg,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SARAHJANEWOLF]

I GOT MY PRINTER FROM MY SISTER AS SHE PURCHASED A NEW ONE.... HOWEVER I CAN GET IT ALL HOOKED UP PRINT TEST PAGES AND IT WILL NOT PRINT ANYTHING ELSE.... COME TO FIND OUT ITS DUE TO INSTANT WHATEVER... I BUY MY INK CARTS FROM BEST BUY AND NOT INTERESTED IN A MEMBERSHIP HOW CAN I FIX THIS SO I CAN ACTUALLY PRNT WHEN I NEED TO?