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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
Hi @9025e3,
Windows shows this when the printer reports an alert.
- Check the printer's display for messages (paper, cartridges, open door) and clear them.
- Cancel all jobs in the print queue, then restart the printer and the computer.
- Remove the printer in Settings > Bluetooth & devices > Printers & scanners and add it again (or reinstall HP's software).
- Run HP Print and Scan Doctor: https://support.hp.com/in-en/help/printscandoctor
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
HP Recommended
Hi @9025e3,
Just checking in: were you able to solve the issue with the steps above? If it worked, please click "Accept as Solution" on the reply that helped so others with the same problem can find it, and the "Yes" button. If not, let me know what you see and I'll gladly keep helping.
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
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