printer not connected to wi-fi.

[Sheherazade]

I recently changed broadband supplier and since then the printer says it is not connected. I have tried turning printer off and on etc. without success. I'm in my 80's and need basic instructions to understand please. Also updated computer, so that has been turned off and on. Not sure if I have "touch screen" as the instructions did not align with what I understand regarding the touch pad on my printer.

[Jay_G24]

Hi @Sheherazade,

Welcome to the HP Support Community

I'd like to help!

I undertand you are unable to connect your prinyer to the new network.

Try the below suggestions -

Connect the printer using the HP Smart app

Restore Wi-Fi setup mode on the printer, and then use HP Smart to connect the printer to your Wi-Fi network.

Restore Wi-Fi setup mode on the printer

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.

Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

Most inkjet printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Most Laser printers without a touchscreen or control panel menu: Press and hold the Wireless button until the Attention and Power lights flash, or press and hold the Wireless and Cancel buttons until the Wireless light flashes (Laser NS, Neverstop). The printer might restart.

Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

NOTE:

Disconnect from a Virtual Private Network (VPN) connection before downloading.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Sheherazade · Accepted solution]

I am so sorry, I have tried your suggestions but am going around in circles because of my lack of understanding. I have spent literally hours trying to resolve. I will now wait till my grandson (who installed and set up the computer is available to sort it out). Hoping I will not need urgent access to printer in meantime. Thank you for trying to help, entirely my fault for failure. Regards, Scheherazade

[Jay_G24]

Thank you for getting back me.

Let me know the results.

Stay safe:)