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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎11-20-2022 08:31 AM

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: Microsoft Windows 11

Hi my printer will not connect to our wifi. It has a white/yellow light on its front which is constant and the info icon is flashing. i have uninstalled hp smart app, printer etc. turned our router off/on and the printer off/on and reset everyting back up. Still shows same lights. i can press the info icon and it just prints same info printer page. I can connect to wifi direct using my moble but nothing will print it just hangs on pending print. Any advice please?

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2022 09:27 AM

HP Recommended

Hi thanks for the info. This printer is now working I just hadn't got chance to close this case. Resolution was to uninstall all things HP Envy related from my laptop then I connected via WPS , it connected, reinstalled and is working fine.

View solution in original post

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3 REPLIES 3

‎11-23-2022 08:28 AM

HP Recommended

Hi @CreamCrackered1

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with connectivity. I'd like to help!

 

Please follow the steps from this document here and see how it goes. 

 

You may also refer to the links below. 

 

Click here 

Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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‎11-23-2022 09:27 AM

HP Recommended

Hi thanks for the info. This printer is now working I just hadn't got chance to close this case. Resolution was to uninstall all things HP Envy related from my laptop then I connected via WPS , it connected, reinstalled and is working fine.

Was this reply helpful? Yes No

‎11-24-2022 12:45 AM

HP Recommended

Hi @CreamCrackered1

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No
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