printer not recognized by android phone

[mark7530]

android phone doesn't recognize my printer

[Elohi_NR]

Hi @mark7530,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Install the HP Print Service Plugin and select the available printer

• Make sure the HP Print Service Plugin is installed and you have selected an active printer.
• Install the HP Print Service Plugin.
• Check the box to agree to the terms, tap Start, and then close the app.
• Open the file format you want to print.
• Tap the More icon , and then tap Print.
• The This printer isn't available right now error displays. Ignore the error.
• Tap the down arrow in the upper-right corner, and then select the available printer name that is not grayed out.

• If necessary, change any settings, and then tap the Print icon.

• Select the HP Print Service Plugin option, tap OK, and then the document or photo prints.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[mark7530]

When I try to print, I get the PDF box but the printer name is grayed out. I have used this app for years but now it won't work. I need help

[Elohi_NR]

Hi @mark7530 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[mark7530]

Hello. I have tried these steps and I can only see a shaded version of my printer. The ywllow box onle appears for PDF; The printer works fine on my desktop and laptop as a wireless printer. HELP