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‎01-11-2022 09:34 AM

HP Recommended
Product: deskjet 2752
Operating System: Microsoft Windows 10 (64-bit)

I have HP2700 series wireless printer. It was connected my network and working fine. I ran out of Black ink and it went offline now I can't get my pc or ipad to reconnect it. help

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2022 08:16 PM

HP Recommended

@Nancy141 .

You need to completely delete the printer folder:
Press Windows key + R and type regedit.
In the registers click on File, Export and save it on the desktop, this is in case you delete something important and that way you can recover it.

In the window, go to: HKEY_CURRENT_CONFIG
-System
-CurrentControlSet
-Control
-Print
-Then delete the printer folder.

 

Delete the Hp printer folder from the following paths:
C:\Program Files or C:\Program Files\HP
C:\Program Files (x86)\HP or C:\Program Files (x86)\HP
C:\ProgramData\HP
Rename folder 3 to 3_old in the path below (a reboot may be necessary):

C:\Windows System32.
C:\Windows System32pooldrivers\W32X86.
NOTE: If the folder rejects this action, do the following:

On the keyboard, press the Windows key + R. The Run window will open.
Type net stop spooler, and then press OK.
Rename the folder.
Type net start spooler and then press OK.
Finally reinstall the printer driver and the driver can be downloaded from:

https://ftp.hp.com/pub/softlib/software13/printers/DJ2700/HPEasyStart-13.4.8-DJ2700_51_3_4843_2_Webp...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

1 person found this reply helpful
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7 REPLIES 7

‎01-11-2022 02:18 PM

HP Recommended

Hello @Nancy141 .

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click the name of your HP 2700 series series printer, then click See what's printing or Open queue.
  4. Click Printer, and then uncheck Pause Printing and uncheck Use Printer Offline and close all windows.
     
  5. Try to print.



If the issue continues, please configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-17-2022 10:21 AM

HP Recommended

didn't work

Was this reply helpful? Yes No

‎01-17-2022 10:34 AM

HP Recommended

why can't i see my replies?

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‎01-17-2022 08:16 PM

HP Recommended

@Nancy141 .

You need to completely delete the printer folder:
Press Windows key + R and type regedit.
In the registers click on File, Export and save it on the desktop, this is in case you delete something important and that way you can recover it.

In the window, go to: HKEY_CURRENT_CONFIG
-System
-CurrentControlSet
-Control
-Print
-Then delete the printer folder.

 

Delete the Hp printer folder from the following paths:
C:\Program Files or C:\Program Files\HP
C:\Program Files (x86)\HP or C:\Program Files (x86)\HP
C:\ProgramData\HP
Rename folder 3 to 3_old in the path below (a reboot may be necessary):

C:\Windows System32.
C:\Windows System32pooldrivers\W32X86.
NOTE: If the folder rejects this action, do the following:

On the keyboard, press the Windows key + R. The Run window will open.
Type net stop spooler, and then press OK.
Rename the folder.
Type net start spooler and then press OK.
Finally reinstall the printer driver and the driver can be downloaded from:

https://ftp.hp.com/pub/softlib/software13/printers/DJ2700/HPEasyStart-13.4.8-DJ2700_51_3_4843_2_Webp...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-28-2022 12:12 PM

HP Recommended

This worked thank you!

 

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‎02-28-2022 12:15 PM

HP Recommended

Gold Master your instruction worked thank you

 

1 person found this reply helpful
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‎03-27-2022 10:06 PM

HP Recommended

@Nancy141 .

Perfect, good to know.
Best regards!

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
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