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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- printer offline due to not using hp cartridges I have ordere...

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07-30-2024 09:49 AM
I urgently need help!!! ok so I MESSED up with the ink cartridges.. now I cant print at all, printer is just year old. I did not receive a cable to connect to my computer.. where can I get one asap. Will I be able to print via wifi again even if start using the HP ink cartridges (which I have purchased now)
07-31-2024 01:33 PM
Hi @Tebby21,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with connecting your printer to the network.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).
- Error messages or Blinking lights (if any) on the unit.
- May I know which application you are using to print?
- When was the last time your printer was connected to the network or working fine?
- Were there any changes made to your printer or router recently?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee