printer offline due to not using hp cartridges I have ordered hp cartridges now is it too late

[Tebby21]

I urgently need help!!! ok so I MESSED up with the ink cartridges.. now I cant print at all, printer is just year old. I did not receive a cable to connect to my computer.. where can I get one asap. Will I be able to print via wifi again even if start using the HP ink cartridges (which I have purchased now)

[Irfan_06]

Hi @Tebby21,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with connecting your printer to the network.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support