printer offline

[Aimler]

My printer keeps flashing the (i) that its offline - I have done ALL of the things - there is ZERO help on any site or app and I can't connect to a human - besides throwing it away and NEVER buying another Hp product - how can I fix this?

[Kuroi_Kenshi]

Hi @Aimler,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connectivity

Wireless Connection: Ensure that the printer is connected to your Wi-Fi network. The Wi-Fi signal should be strong, and the printer should be within range of the router.

USB Connection: If you are using a USB connection, ensure that the cable is securely connected to both the printer and your computer.

Set Printer Online

Windows:

1. Go to "Control Panel" > "Devices and Printers".
2. Right-click your printer icon and select "See what's printing".
3. In the print queue window, click "Printer" and remove the check next to "Use Printer Offline".

macOS:

1. Go to "System Preferences" > "Printers & Scanners".
2. Select your printer and click "Open Print Queue".
3. Resume any paused print jobs and ensure the printer is not paused or offline.

Restart Devices

Printer: Turn off the printer, wait for about 10 seconds, and then turn it back on.

Computer: Restart your computer to reset the connection.

Troubleshoot Network Settings

Print a Network Configuration Page: Use the printer's control panel to print a network configuration page which can offer insights into the network settings.

Verify Network Settings: Ensure the SSID displayed matches your network and that the Wi-Fi status is connected.

Use HP Print and Scan Doctor

• For Windows, download and run the HP Print and Scan Doctor tool. It can diagnose and resolve many network connection issues.

Reset Network Settings

• Resetting the network settings to factory defaults and reconnecting the printer can sometimes resolve persistent connectivity issues:
  • Press and hold the "Wireless" button on the printer until it flashes to restore network settings.

I hope this helps.

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Best regards,