printer offline

[bobmainn]

printer not connected to internet

[Hawks_Eye]

Hi @bobmainn 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for your patience so far. I understand how frustrating it can be when your printer shows as offline or disconnected. Let’s walk through a few steps to help your printer reconnect and get back to printing smoothly.

 

Restart All Devices

• Power off your printer using the power button. If it doesn’t respond, unplug it from the power source.
• Restart your computer and your Wi-Fi router.
• After 30 seconds, plug the printer back in and turn it on.

Check Wi-Fi Connection

• On the printer’s control panel, open the wireless or network settings menu.
• Ensure it’s connected to the same Wi-Fi network as your computer.
• If not, select your network and enter the password to reconnect.

Use the HP App for Diagnosis

• Open the HP App on your Windows PC.
• Select your printer, then go to Printer Settings > Diagnose & Fix.
• Follow the on-screen instructions to automatically detect and resolve connectivity issues.

Manually Set the Printer to Online

• On your Windows PC, go to Control Panel > Devices and Printers.
• Right-click your printer and select See what’s printing.
• In the new window, click Printer in the top menu and uncheck Use Printer Offline if it’s selected.

Ensure Printer is Set as Default

• In Devices and Printers, right-click your printer and select Set as default printer.

Re-add the Printer (if needed)

• If the issue persists, remove the printer from Devices and Printers.
• Then click Add a printer and follow the prompts to reinstall it.

If you’ve already tried any of these steps, I truly appreciate your effort—it makes a big difference in narrowing down the cause. Let’s keep the momentum going and get your printer back in action.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye