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Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-28-2026 10:26 AM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer
Operating System: macOS 13.0 Ventura

how to get in printer information ?, if printer offline , maybe documents stocked ...

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1 REPLY 1

‎10-28-2026 08:40 PM

HP Recommended

Hi @342507,

Here's how to check the printer info and clear an "offline" status with stuck documents:

  1. Print a Network Configuration or Printer Status report from the printer's control panel (Settings/Setup > Reports). It shows the IP address and whether it's connected.
  2. On the PC, open Settings > Printers & scanners > your printer > Open print queue, and cancel all documents.
  3. If they won't clear, open Services, stop "Print Spooler", delete the files in C:\Windows\System32\spool\PRINTERS, then start the spooler again.
  4. Restart the printer and router; then in Printers & scanners, uncheck "Use Printer Offline" if it's selected.
  5. If it still shows offline, remove the printer and add it again using the IP address from the report.

Please share your printer model and how it's connected (Wi-Fi/USB).

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