printer "no longer available" to Chromebooks

[Richard460]

How can I connect my printer to our Chromebooks when they recognize the printer, but say it is no longer available?

[Nal_NR]

Hi @Richard460,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 8025e All-In-One Printer is recognized by your Chromebooks but shows as "no longer available," here are some troubleshooting steps you can follow:

1. Ensure the Printer is Connected to the Network

Check Network Connection:

• Make sure your printer is connected to the same Wi-Fi network as your Chromebooks.
• From the printer control panel, print a Network Configuration Page to check the network status.

Reconnect to Wi-Fi:

• On the printer control panel, go to Network Setup > Wireless Settings > Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi network.

2. Restart Devices

Restart Printer:

• Turn off the printer, wait for about 30 seconds, and turn it back on.

Restart Chromebooks:

• Restart your Chromebooks to refresh the network settings.

3. Remove and Re-add Printer on Chromebook

Remove Printer:

• On your Chromebook, go to Settings > Advanced > Printing > Printers.
• Select your HP OfficeJet Pro 8025e and click Remove.

Add Printer:

• Go to Settings > Advanced > Printing > Printers.
• Click Add Printer and select your HP OfficeJet Pro 8025e from the list.
• Follow the on-screen instructions to add the printer again.

4. Use HP Print for Chrome

Install HP Print for Chrome:

• Open the Chrome Web Store on your Chromebook and search for "HP Print for Chrome."
• Install the HP Print for Chrome extension.

Print Using HP Print for Chrome:

• Open the document you want to print.
• Click the HP Print for Chrome icon in the Chrome toolbar.
• Select your printer and follow the on-screen instructions to print.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Richard460,

Please find the next set of steps below. 

6. Check Google Cloud Print (if applicable)

1. Google Cloud Print:
   • Note: Google Cloud Print was deprecated in December 2020. However, if you're using a legacy system, make sure it's properly set up and still supported.

7. Check Printer's IP Address

Find Printer's IP Address:

• Print a Network Configuration Page from the printer control panel to find the printer's IP address.

Access Printer's Embedded Web Server (EWS):

• Open a web browser on your Chromebook and type the printer's IP address in the address bar to access the printer's EWS.
• Check the network settings and ensure the printer is connected to the correct network.

8. Reset Printer Network Settings

1. Reset Network Settings:
   • On the printer control panel, go to Network Setup > Restore Network Settings to reset the network settings.
   • Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

By following these steps, you should be able to resolve the issue and successfully connect your HP OfficeJet Pro 8025e All-In-One Printer to your Chromebooks. If the problem persists, contact the phone support.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.