printer set up

[LGW5]

blue light not on.  Dash bd message advises set up HP software on devices.   All previously done and checked  Booklet tips says restart setup by swiping down on dashbd and touching set up icon but swiping wont bring me to dashbd.  No movement when I swipe to try and get dashbd.  I restarted printer but am at same point.  

[Irfan_06]

Hi @LGW5,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with setting up your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- How are you planning to connect your printer? (WiFi or USB cable)

- When was the last time your printer was working fine?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support