printer showing idle, display blank screen

[angelatodd]

HP color pro laser jet showing as idle, display screen is blank, have tried everything

[Raj_05]

Hi @angelatodd,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Color LaserJet printer is showing as idle and has a blank display screen, here are some troubleshooting steps you can try.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Check Connections:

• Ensure all cables are securely connected (power and USB/Network).
• If using a network connection, ensure the printer is connected to the network.

Check for Error Lights:

• Look for any LED indicator lights on the printer. If any lights are blinking or on, refer to the printer's manual for their meanings.

Reset the Printer:

• If your printer has a reset option, you can try restoring factory settings. This option may vary based on the model.
• To reset, go into the printer settings using the control panel, if accessible, or refer to the manual for the specific reset process.

Update Drivers:

• Make sure you have the latest printer drivers installed on your computer. You can find the latest drivers on the HP support website.

Check for Firmware Updates:

• Visit the HP support website to check for any available firmware updates for your printer model.

Clear Print Queue:

• On your computer, go to "Devices and Printers," right-click on your printer, and select "See what's printing." Clear any documents in the print queue.

Perform a Self-Test:

• If your printer has a self-test or demo page option, try printing one to see if the printer is functioning properly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support