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‎05-15-2026 11:29 AM

HP Recommended

My printer suddenly does not recognize my toner cartridge. I'm getting an error 75 and sometimes 76

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1 REPLY 1

‎05-17-2026 10:16 AM

HP Recommended

Hi @agsinla 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I acknowledge the issue with your printer showing error codes 75 and 76 related to the toner cartridge. Thank you for sharing the details clearly. 

 

To move forward effectively, I’d like to confirm the exact printer model you are using and whether any troubleshooting steps have already been tried, such as reseating the cartridge or checking the HP App for diagnostics.

 

Could you please provide:

  • The printer model name/number.
  • The toner cartridge part number currently installed.
  • Any steps you have already attempted.

This will help us provide precise, model‑specific guidance using HP’s official steps.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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