printer wifi connection issue

[Steve2225]

Laserjet MFP 2604sdw - repeated failures of printer to connect to the wifi network.  All attempts to reinstall the printer have failed.  HP troubleshooting software fails to install the printer either automatically or manually.  Manually trying to reinstall the printer fails.  Any help would be appreciated.

[ferRX]

Hi @Steve2225 

Please follow steps from the next video to setup printer wifi connection:

>> https://www.youtube.com/watch?v=vulP1i6CKQE

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[Steve2225]

Thanks for the reply but you missed my point.  This is exactly the procedure that is not working to set up the printer wirelessly.  It immediately installs as a wired connection.  However, I still can't use it wirelessly and it doesn't offer to install as a wireless connection at this point.

[ferRX]

Hi @Steve2225 

Thank you for following the steps in the video and you answer 😇

1. Ok, so for knowing a little more about the issue, it could be helpful to print a Network Summary page.

• Note: I am checking information about this printer in the next User Guide:
• >> Laserjet Tank 2600 - User guide - page 47

• Please follow the next steps:
• 
• The page printed should be like the next:
• 

2. In that printed page check in the next categories:

• Wireless Network Configuration
  • > Status
  • > Signal strength
  • TCP-IP > Status
  • Check if shows TCP-V4 and also if show TCP-V6 ?
• Wifi Direct Setup
  • > Status
• Bluetooth Low Energy
  • > Status

3. Remember that knowing more information about the printer, it could be easier to find the issue and the path for solution.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[Steve2225]

In response to your questions about Network Status the report shows the printer connected by wireless, not connected by wired connection.  (I have tried to make this connection but apparently it failed using the method of pressing the WPS button on the router.)

TCP/IP (V4) - connected, TCP/IP (V6) - connected, WI-FI direct setup - Enabled, Bluetooth Low energy - ON

I hope this answers your questions.  If not please let me know.

[ferRX]

Hi @Steve2225 

Thank you for providing answers and checking on printer Network report. 😇

Ok, if you have a status TCPIP-V4 connected then that means the Wifi on printer is working.

1. Now try to setup printer first on your mobile phone, following steps in the next video:

>> https://www.youtube.com/watch?v=snMA0sZ-ebk

2. Then you can try to connect printer to computer using steps in the next video:

>> https://www.youtube.com/watch?v=BEdwaOKxTvo

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.