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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-22-2025 08:58 AM

HP Recommended
Product: HP ENVY 6032e All-in-One Printer

printer will not connect to wifi since last internet outage. Previous outages didn't have same issue. I have followed all reconnection instructions and still no change

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1 REPLY 1

‎07-24-2025 03:52 AM

HP Recommended

@bee1077, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY 6032e printer is not reconnecting to Wi-Fi after a recent internet outage, even though previous outages didn’t cause this issue. Let’s walk through a few steps to get your printer back online.

Restore Network Settings on the Printer

This clears any saved network data and prepares the printer for a fresh connection.

  • On the printer control panel, go to Setup > Network Settings > Restore Network Settings.
  • Confirm the reset.

Use the Wireless Setup Wizard

This is the most reliable way to reconnect your printer.

  • Go to Setup > Network Settings > Wireless Setup Wizard.
  • Select your Wi-Fi network from the list.
  • Enter your Wi-Fi password carefully.

Restart All Devices

Sometimes a simple restart resolves lingering connection issues.

  • Turn off your printer, router, and the device you're printing from.
  • Wait 30 seconds, then turn them back on, starting with the router, then the printer, then your device.

Check Printer’s Wireless Light

  • A solid blue light means the printer is connected.
  • If it’s off or blinking, it’s not connected, repeat the Wireless Setup Wizard steps.

Print a Wireless Network Test Report

This can help diagnose deeper issues.

  • Go to Setup > Network Settings > Print Wireless Network Test Report.
  • Review the report for any errors or suggestions.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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