printer will not connect to wifi

[edjamison]

I have done everything I can to reconnect printer to wifi and it just wont reconnect. I have has printer 3 days and it was working fine. today it just wont connect

[Raj_05]

Hi @edjamison,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer won't connect to Wi-Fi, there are several steps you can take to troubleshoot and resolve the issue. Here’s a comprehensive guide to help you get your printer back online.

Basic Troubleshooting Steps

Restart Devices:

• Printer: Turn off your printer, wait for a minute, and then turn it back on.
• Router: Restart your router by unplugging it, waiting for 30 seconds, and plugging it back in.
• Computer/Device: Restart the device you're trying to print from.

Check Wi-Fi Connection:

• Ensure that your Wi-Fi network is functioning correctly and that other devices can connect to it without issues.

Move Printer Closer to Router:

• Ensure the printer is within the range of your Wi-Fi signal. Physical obstructions or electronic interference can impact connectivity.

Check for Network Issues:

• Ensure there are no issues with your ISP or network service. Sometimes outages or maintenance work can disrupt connections.

Reconnect Printer to Wi-Fi

Re-enter Wi-Fi Credentials:

• Sometimes re-entering the Wi-Fi network name (SSID) and password can resolve connectivity issues.
• On the printer's control panel, navigate to the Wireless Setup Wizard (usually found under the Network or Wireless settings), and follow the prompts to re-enter your Wi-Fi credentials.

Update Printer Firmware:

• Ensure your printer’s firmware is up-to-date. You can usually check and update firmware via the printer’s control panel or by visiting the HP support website.

Reset Network Settings:

• Reset the printer's network settings. This option is typically found under the Network or Wireless settings on the printer’s control panel. After resetting, reconfigure the Wi-Fi settings.

 

[Raj_05]

Advanced Troubleshooting

Check Printer's IP Address:

• Sometimes assigning a static IP address to the printer can help. This can usually be done through the router's settings. Refer to your router's manual for instructions on assigning a static IP.

Disable Firewalls and Security Software Temporarily:

• Firewalls or security software on your computer or router can sometimes block printer connections. Temporarily disable them to see if it resolves the issue.

Check Router Settings:

• Ensure your router’s security settings are compatible with the printer. The printer may have trouble connecting if the router uses advanced security features or settings like MAC address filtering.
• Ensure your router’s firmware is up-to-date.

Use HP Smart App

Install HP Smart App:

• Download and install the HP Smart app on your smartphone or computer. This app can help diagnose and resolve connectivity issues.

Follow On-Screen Instructions:

• Open the HP Smart app and follow the on-screen instructions to connect your printer to the Wi-Fi network.

Factory Reset (Last Resort)

Factory Reset the Printer:

• If none of the above steps work, perform a factory reset on your printer. This will erase all settings and restore the printer to its original state. You can usually find this option under the printer's setup or maintenance settings.

Reconfigure the Printer:

• After a factory reset, follow the initial setup instructions to reconnect the printer to your Wi-Fi network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support