printer will not turn on

[den411]

Printer can not be turned on.

[Max3Aj]

@den411, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

understand your HP DeskJet 2855e printer is not powering on. Let’s walk through some steps to help resolve this issue.

Check Power Source:

• Ensure the power outlet is working by plugging in another device (like a phone charger or lamp).
• Avoid using surge protectors or extension cords plug the printer directly into a wall outlet.

Inspect Power Cable:

• Make sure the power cord is securely connected to both the printer and the wall outlet.
• If available, try using a different compatible HP power adapter.

Try a Power Reset:

• Disconnect the power cord from the printer and wall outlet.
• Wait 60 seconds.
• Reconnect the power cord and try turning the printer on using the Power button.

Check for Signs of Life

• Look for any lights, sounds, or movement when pressing the power button.
• If the printer is completely unresponsive, continue to the next step.

Firmware or Internal Fault

If the printer still won’t turn on:

• Disconnect all cables (USB, Ethernet, etc.) except the power cord.
• Try powering on again.
• If it still doesn’t respond, the issue may be internal (e.g., power supply failure).

If none of the above steps work, I recommend visiting the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support