printer will print from other computers except one

[Chavez2730]

i have an hp8715 all in one printer that will not print from one of my computers. both the computer and the printer are on the network but when I try to activate the printer during setup it says it cannot connect to the internet. The printer shows online and ready but when we try to print it just says error printing and goes no further. i have reset everything multiple times. I'm hoping someone has some suggestions. Thank You! 

[Kumar0307]

@Chavez2730, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from one of your computers. To assist you better,

• Are you using the HP Smart app to print?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Hope this helps! Keep me posted. 

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Have a great day!