printer won't connect to wireless network

[Magnolia611]

is there actually support here? I cannot locate any drop down that has Mac Sonoma or put in my printer info - I cannot connect my HP portable 3700 to new home wifi - have tried every fix possible

[BeemerBiker]

Which 3700 do you have?

https://support.hp.com/us-en/product/details/hp-deskjet-3700-all-in-one-printer-series/8954253

or

https://support.hp.com/us-en/drivers/hp-color-laserjet-3700-printer-series/315849

[Magnolia611]

Deskjet all-in-one

[BeemerBiker]

Click here for network setup using HP Smart but in a different language

you may need to reset the printer video here

setup using smartphone
https://www.youtube.com/watch?v=O_H8Imn6Z2Q

if no smartphone the wps pushbutton method is described on page 56 of the users manual. i think you have only 2 minutes to get back to the printer and set it up once you press the wps button on the modem.

full feature software march 2022


deskjet reference 3755 3720 3700 3752

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

[Magnolia611]

Thanks for trying to help. I am getting a local tech because there are configuration problems between my internet provider's router and my HP printer. 

[BeemerBiker]

The 3700 only supports the 2.4ghz band as discussed here

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-Deskjet-3700-series-cann...

You should have your ISP have the modem provide a different name for 5ghz and the 2.4 so the printer and HP Smart can assign the printer to the correct band.

[Magnolia611]

Do you know why my Macbook is not finding my printer?

[BeemerBiker]

---

@Magnolia611 wrote:

Do you know why my Macbook is not finding my printer?

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It has the wrong IP address:  The printer woke up and was given different IP address

-or-

it is not in the same subnet:  The printer is part of a flex system

-or-

wifo not enabled

Get a printer report: see  page 62

Here is the important stuff from a typical printer report. The password shown in WiFi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.

LAN	STATUS	IP address	SSID	Password
WiFi	enabled	192.168.1.15	ATT-ARRIS-2 .4	GuessAgain
WiFi-direct	enabled	192.168.23.1	DIRECT-WHATEVER	BadGuess
Wired	disabled
USB	disabled

Your Mac should be in the same subnet 192.168.1.x

or it could start with 10.x.y

Safari should be able to access the printer if it is is in the same subnet.

http://192.168.1.15

You could try to connect to the printer's WiFi direct address

This video might help

https://www.youtube.com/watch?v=intWXBoZFsY&ab_channel=CopyPrintScan