HP Deskjet 3700 series cannot find wifi to setup

[Mrisner]

I got an HP Deskjet 3700 series printer yesterday.  I have been trying to set it up on my PC, but it gets to the part where it is connecting to my wifi, and it will not connect.  The password is correct.  Also, it created a HP-Setup>91-Deskjet 3700 Series connection that it bounces to during setup. I have tried settig up via the app as well and it will not connect. This is very frustrating as I have set up many printers in my time, and have never had this much difficulty before.

[Dragon-Fur]

@Mrisner 

Welcome to the HP Community --

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@Mrisner wrote:

I got an HP Deskjet 3700 series printer yesterday. 

I have been trying to set it up on my PC, but it gets to the part where it is connecting to my wifi, and it will not connect. 

The password is correct. 

Also, it created a HP-Setup>91-Deskjet 3700 Series connection that it bounces to during setup.

I have tried settig up via the app as well and it will not connect.

This is very frustrating as I have set up many printers in my time, and have never had this much difficulty before.

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Product / Model:   HP DeskJet 3700 All-in-One Printer series 

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content Type:  ?

I might not understand whether you are trying to connect the printer to standard Wireless or to WiFi-Direct.

Start with that - move on from there...

Four Sections + References / Resources

============================

1) Standard Wireless or Wi-Fi Direct

Wi-Fi Direct is a direct wireless connection between the printer and the computer using the printer's wireless radio. 

No router and no other network connection. 

Reference:  User Guide > Page 59

In general, if you are not using WiFi-Direct, that is, if you want to use standard wireless that connects to the router that controls your network, make sure the WiFi-Direct setting is toggled OFF at the printer.

Reference:   User Guide > Pages 5-6

============================

2) Network Connection - Frequency / Band / Speed

Next,

The printer supports 2.4GHz (only). 

Reference:   User Guide > Page 56

NOTE: The printer only supports connections using 2.4GHz.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dual Band Network - Considerations

Reminders 

Some printers, particularly older models, only support 2.4GHz

Some printers support both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

Example - Dual Band Router - Considerations

Provided FYI

SSID_Dual_Band_Example_16

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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3) Wireless - Embedded Web Server (EWS)

Next,

If you can get the printer onto the network at all,

If you can access the printer IP via the Embedded Web Server (EWS),

Check / Adjust / Configure the Wireless iPv4 setup.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your favorite browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Example - EWS - Network > Wireless > iPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_3

============================

4) Printer Software

In many cases, particularly if you have been able to get the preliminary network connection working, you can finalize the setup by installing the Full Feature Software.

Relevant to supported versions of Windows

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories  

Installation

• Open File Explorer (formally Windows Explorer)
  
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources

Printer Specifications for HP DeskJet 3700 Printers

Section Connectivity

The following table contains connectivity options.

Connection method	Requirement
Wired (Ethernet)	n/a
Wireless	802.11b/g/n (Single band 2.4 GHz)
USB	Hi-speed 2.0 USB
Wi-Fi Direct	Wireless network
Near Field Communication (NFC)	n/a

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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  HP DeskJet 3700 All-in-One Printer series 

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[Mrisner]

I tried the wifi connection first as that was how my old printer was connected.  I work from home, and needed something, which is why I tried the other options, which also didn't work. I don't have a USB cable, and nearest store that sells them is 30 miles away so putting in an amazon order and hoping that works.  Ran through your instructions, which mostly are like greek to me.  My router is a router/modem provided by our internet company and have no idea what the settings are or how to change it.  My last printer was an HP also.  Plugged it in 2 years ago, and it set up on first try.  We are on about try 50 now for this new one.  It shouldn't be this hard.  My other printer has no screen to use, which is why I upgraded, but I am about to box this new one up and send it back for a refund as it claims to be simple, but its not.  

[Dragon-Fur · Accepted solution]

@Mrisner 

Gotit.

Ignore what seems like Greek -- much of what is offered is FYI.

Routers, in particular are a different skill set.

If you are attaching a 2.4GHz only printer to a dual band network, then some of the provided information is important.

True - printers without a fully functional text-input capable printer control panel are perhaps more challenging or interesting to set up and use.   I admit I don't have and do not prefer printers that lack a full printer control panel.

 I am sorry I could not help.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[Mrisner]

No problem.  HP Support even spent 2 hours with access to my computer and they couldn't get it to work, so I hooked up my broken printer (I work from home and can't be without) and will return this one and look for something else.  Appreciate the help!

[Dragon-Fur]

@Mrisner 

You are welcome.

Might have been mechanical (hardware) or a fluke -- or perhaps you do need a different model type to get what you want.  Smiling.

Good Luck.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.