printer

[marie3371]

ned help printer offline

[Hawks_Eye]

Hi @marie3371 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I understand how frustrating it feels when the printer shows “Offline” and interrupts your workflow. Let’s first gather some details so we can isolate the root cause before moving to any steps.

Could you please share:

1. Printer Model – Which HP printer are you using?
2. Connection Type – Is it connected via Wi‑Fi, USB, or Ethernet?
3. Printer Display – Does the printer screen show any network or warning icons? Is the Wi‑Fi icon solid or blinking?
4. Laptop Details – Which operating system is running on your Acer laptop (Windows 10 or Windows 11)?
5. Where Offline Appears – Is the “Offline” status showing in Windows settings, the HP App, or only in certain applications?
6. Other Devices – Can you print from your phone or another device on the same network right now?
7. Recent Changes – Any recent updates to Windows, router settings, Wi‑Fi password, or security software?
8. Actions Tried – Have you already restarted the printer, router, or removed/re‑added the printer on your laptop?

Once we have this information, we’ll guide you with precise steps to bring the printer back online quickly and smoothly.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.