printer

[pegfeg]

printer was working than stopped   the RED X is blinking   not under warranty anymore and can't even clear print job    have the usb cord attached to my laptop and it always worked   did get different internet provider 4 months ago but still worked up until now

[GOLD_MASTER]

Hi @pegfeg,

Since it worked by USB until now, let's clear the stuck job and reset the ENVY 6455e.

Option 1 – Clear the job and reset

1. On the PC: Settings > Bluetooth & devices > Printers & scanners > ENVY 6455e > Open print queue > Printer > Cancel all documents.
2. Turn the printer off, unplug it for 60 seconds, then plug it directly into the wall and turn it on.
3. Open the cartridge door and check both cartridges (HP 67) are seated and the door is closed; then print a test page.

Option 2 – If the queue won't clear

1. Press Windows + R > services.msc > right-click Print Spooler > Stop.
2. Press Windows + R > %windir%\System32\spool\PRINTERS > delete everything inside > back in Services, Start the Print Spooler.

If the red X keeps blinking, please describe which light/icon blinks next to it so I can tell you what it means.