printer

[wakoola]

iam trying to scan to computer and get this message

the scan could not be completed make sure the computer is connec

[Sneha_01 · Accepted solution]

Hi @wakoola,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re receiving a message stating "The scan could not be completed. Make sure the computer is connected" when trying to scan to your computer, here’s a step-by-step guide to troubleshoot and resolve the issue:

**1. Verify Physical Connections

A. Check USB Connection:

• If you're using a USB connection, ensure that the USB cable is securely connected to both the printer and the computer. Try a different USB port or cable if possible.

B. Check Network Connection:

• If your printer is connected via Wi-Fi or Ethernet, make sure the printer is properly connected to the network. Verify that both your printer and computer are on the same network.

**2. Verify Printer Status

A. Check Printer Power and Status:

• Ensure that the printer is powered on and that there are no error messages or warning lights on the printer.

B. Perform a Test Print:

• Try printing a test page to confirm that the printer is functioning properly.

**3. Check Scanner Software and Drivers

A. Update Printer/Scanner Drivers:

• Visit the HP Support website or the manufacturer’s website for your printer model.
• Download and install the latest drivers and software for your printer.

B. Reinstall Printer Software:

• Uninstall the printer software from your computer, restart the computer, and then reinstall the latest version of the software.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[wakoola]

Thanks so much  for your help

much appreciated