printer

[don0711]

printer keeps losing Wi-Fi connection

[A_Gayathri]

Hi @don0711,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9125e All-in-One Printer is frequently losing its Wi-Fi connection on a Windows 10 (32-bit) system, 
here are some troubleshooting steps you can try to resolve the issue:

1. Check Wi-Fi Signal Strength

• Ensure your printer is within range of the Wi-Fi router. Walls and other obstructions can weaken the signal.
• Consider moving the printer closer to the router if the signal is weak.

2. Restart Your Devices

• Power cycle the printer, router, and computer:
  • Printer: Turn it off, unplug it for a minute, then plug it back in and turn it on.
  • Router: Unplug it for about 30 seconds, then plug it back in.
  • Computer: Restart your computer to refresh its network connections.

3. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer firmware is up to date:
  • Open the HP Smart app or go to the printer's control panel.
  • Navigate to Settings > Printer Maintenance > Update Firmware.

4. Check Network Settings

• Ensure that your printer is connected to the correct Wi-Fi network:
  • On the printer control panel, navigate to Network settings.
  • Confirm that it shows the correct Wi-Fi network name (SSID).

5. Reconnect the Printer to Wi-Fi

• Remove the printer from the Wi-Fi network and reconnect:
  • On the printer, go to Network > Wi-Fi > Settings.
  • Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi.

6. Change Wireless Channel on Router

• Interference from other devices can disrupt the Wi-Fi signal. Changing the channel on your router may help:
  • Log in to your router's settings through a web browser (check your router's manual for the address).
  • Change the wireless channel to a less crowded one (channels 1, 6, or 11 are often recommended).

7. Adjust Power Saving Settings

• Some routers have power-saving settings that can affect connections:
  • Check your router settings and disable any power-saving features related to Wi-Fi.

8. Check for Network Conflicts

• Ensure that no other devices are causing network conflicts:
  • Disconnect any unused devices from the network and see if the printer stabilizes.

9. Reinstall Printer Drivers

• Sometimes, outdated or corrupt drivers can cause connectivity issues:
  • Uninstall the existing printer drivers from your computer.
  • Download and install the latest drivers from the HP Support website.

10. Use Ethernet Connection (if possible)

• If Wi-Fi issues persist and you need a stable connection, consider connecting the printer directly to the router using an Ethernet cable as a temporary solution.

Refer to this document:  HP OfficeJet Pro 9125e All-in-One Printer User manual 
Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @don0711,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9125e All-in-One Printer is frequently losing its Wi-Fi connection on a Windows 10 (32-bit) system, 

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display and error code 

3. May I know if you are using genuine cartridges
 
here are some troubleshooting steps you can try to resolve the issue:

1. Check Wi-Fi Signal Strength

• Ensure your printer is within range of the Wi-Fi router. Walls and other obstructions can weaken the signal.
• Consider moving the printer closer to the router if the signal is weak.

2. Restart Your Devices

• Power cycle the printer, router, and computer:
  • Printer: Turn it off, unplug it for a minute, then plug it back in and turn it on.
  • Router: Unplug it for about 30 seconds, then plug it back in.
  • Computer: Restart your computer to refresh its network connections.

3. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer firmware is up to date:
  • Open the HP Smart app or go to the printer's control panel.
  • Navigate to Settings > Printer Maintenance > Update Firmware.

4. Check Network Settings

• Ensure that your printer is connected to the correct Wi-Fi network:
  • On the printer control panel, navigate to Network settings.
  • Confirm that it shows the correct Wi-Fi network name (SSID).

5. Reconnect the Printer to Wi-Fi

• Remove the printer from the Wi-Fi network and reconnect:
  • On the printer, go to Network > Wi-Fi > Settings.
  • Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi.

6. Change Wireless Channel on Router

• Interference from other devices can disrupt the Wi-Fi signal. Changing the channel on your router may help:
  • Log in to your router's settings through a web browser (check your router's manual for the address).
  • Change the wireless channel to a less crowded one (channels 1, 6, or 11 are often recommended).

7. Adjust Power Saving Settings

• Some routers have power-saving settings that can affect connections:
  • Check your router settings and disable any power-saving features related to Wi-Fi.

8. Check for Network Conflicts

• Ensure that no other devices are causing network conflicts:
  • Disconnect any unused devices from the network and see if the printer stabilizes.

9. Reinstall Printer Drivers

• Sometimes, outdated or corrupt drivers can cause connectivity issues:
  • Uninstall the existing printer drivers from your computer.
  • Download and install the latest drivers from the HP Support website.

10. Use Ethernet Connection (if possible)

• If Wi-Fi issues persist and you need a stable connection, consider connecting the printer directly to the router using an Ethernet cable as a temporary solution.

Refer to this document:  HP OfficeJet Pro 9125e All-in-One Printer User manual 
Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.