printing error

[WarrenET]

why does my desk jet 4155e when printing a page with my e-mail address, only prints the e mail address?

wireless conection

[A_Gayathri]

Hi @WarrenET,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 4155e All-in-One Printer might be encountering an issue with the print settings or the document itself. Here are a few things you can try to resolve the issue:

Check Print Settings:

• Make sure the print settings in the print dialog are set correctly. Sometimes, settings like "Print Selection" or "Print Current Page" might be selected by mistake.
• Go to the print settings and ensure that the entire document or page is selected to print.

Check Document Formatting:

• Ensure that the document you are printing is formatted correctly. Sometimes, formatting issues can cause only part of the document to print.
• If you’re printing from an email, try copying the content and pasting it into a word processor like Microsoft Word or Google Docs, then print from there.

Update Printer Driver:

• Ensure that your printer driver is up to date. Outdated drivers can sometimes cause printing issues.
• You can update the driver through the HP support website or the HP Smart app.

Check for Firmware Updates: Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date. Firmware updates can fix bugs and improve printer performance.
• You can check for firmware updates through the HP Smart app or the printer's web interface.

Perform a Print Head Cleaning:

• Sometimes, print head issues can cause incomplete printing. Perform a print head cleaning from the printer's settings menu.

Reset the Printer:

• Try performing a reset on your printer. This can sometimes resolve unexpected issues.
• To reset, turn off the printer, unplug it from the power source for about 60 seconds, then plug it back in and turn it on.

Refer to this document:  HP DeskJet 4155e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.