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08-02-2024 11:36 AM
Hi @WarrenET,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP DeskJet 4155e All-in-One Printer might be encountering an issue with the print settings or the document itself. Here are a few things you can try to resolve the issue:
Check Print Settings:
- Make sure the print settings in the print dialog are set correctly. Sometimes, settings like "Print Selection" or "Print Current Page" might be selected by mistake.
- Go to the print settings and ensure that the entire document or page is selected to print.
Check Document Formatting:
- Ensure that the document you are printing is formatted correctly. Sometimes, formatting issues can cause only part of the document to print.
- If you’re printing from an email, try copying the content and pasting it into a word processor like Microsoft Word or Google Docs, then print from there.
Update Printer Driver:
- Ensure that your printer driver is up to date. Outdated drivers can sometimes cause printing issues.
- You can update the driver through the HP support website or the HP Smart app.
Check for Firmware Updates: Update the firmware on an HP printer
- Make sure your printer’s firmware is up to date. Firmware updates can fix bugs and improve printer performance.
- You can check for firmware updates through the HP Smart app or the printer's web interface.
Perform a Print Head Cleaning:
- Sometimes, print head issues can cause incomplete printing. Perform a print head cleaning from the printer's settings menu.
Reset the Printer:
- Try performing a reset on your printer. This can sometimes resolve unexpected issues.
- To reset, turn off the printer, unplug it from the power source for about 60 seconds, then plug it back in and turn it on.
Refer to this document: HP DeskJet 4155e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.