problem HP Smart when connected to wi-fi.

[JolinarEdelweis]

I switched from optic cable internet connection to an wifi connection. The printer recognises the connection, accepted (when I chose the update the printer it says that the printer is up to date), the blue sign of wireless is on. It recognises Bonjour name.but...it does not print: I receive the notification printing error. The HP smart is not working: it displays the printer as in an unknown state. Troubleshooting is telling that it did not find the printer. Next to the picture of printer is an alarm sign (a delta sign yellow with an exclamation sign in it) and a note which says Microsoft IPP class driver ???

However, it works with usb cable. But, when the printer was still in warranty, technical support helped me to use with ethernet cable, because with USB cable was not reliable (many photos where not correctly printed). So, now I would prefer to work via internet with wi-fi connection. My wifi connection is between 1MB speed, to nearly 20MB speed to download. The same for upload.

Any help is greatly appreciated.

Thank you..  

[sandytechy20 · Accepted solution]

@JolinarEdelweis

Welcome to the HP support community.

I understand that HP smart app is not recognizing your printer, I am glad to assist you.

Follow these steps to fix the issue.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Load plain white paper in Tray 1.

2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

3. Swipe up on the display, and then touch Reports.

4. Touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JolinarEdelweis]

I thank you very much for answering me and guiding me to solve this problem. 1.

I have a question: should I connect the USB (back slot) the printer with a cable to an USB of the PC? PC is, also, HP.

2. My wi-fi router is, always, pluged into USB of PC.

Thank you very much.

Kind regards,

Jolinar Edelweiss.    

[sandytechy20]

@JolinarEdelweis

You will have to connect the printer either with WiFi or USB.

Both USB and wifi connections would not work at the same time.