-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- "This site uses an unsupported protocol." Trying to access E...

Create an account on the HP Community to personalize your profile and ask a question
08-21-2024 06:18 AM
Hey.. It's me again.
I was messing around in the EWS then I saw "Encryption Level".
I turned it to low because I thought that would make the EWS faster.
Now I can't access the EWS because it uses TLS 1.0-1.2.
I did research, and Internet Explorer didn't work either, it said that I was not connected to Internet while trying to access the local page on the local printer WiFi. (Already turned on TLS 1.0, 1.1, 1.2)
I need a way to access the EWS or factory reset the printer without the EWS. I tried holding the wireless button and the power for 3 seconds, opening the cartridge access door and closing it after 20 seconds but it didn't work.
Please help!
08-21-2024 09:25 AM
After resetting you're probably going to have to reconfigure the Wi-Fi
Click here for network setup using HP Smart but in a different language
you may need to reset the printer video here
setup using smartphone
https://www.youtube.com/watch?v=O_H8Imn6Z2Q
if no smartphone the WPS pushbutton method is described on page 56 of the User Manual. I think you have only 2 minutes press the WPS button on the modem once you select WPS setup in the printer.
Wi-Fi direct setup video. This does not require that you have a modem. This video also works for 3720, 3721, 3722, 3730, 3732, 3733, 3735, 3750, 3752, 3755, 3758, 3760, 3762, 3764, 3775, 3776, 3778, 3785, 3786, 3787, 3788, 3789, 3790
full feature software march 2022
DeskJet reference 3755 3720 3700 3752 3762
Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it