"Wi-Fi network unsupported by printer".

[CRMacDonald]

Hi there! Hoping the community can help me out here!

I received an HP DeskJet 2755e All-in-one Printer for as a gift, and am having trouble connecting it to my D-Link Wi-Fi.

No matter what I do to try to set up the Wi-Fi on my printer, the Wi-Fi button keeps blinking and won't connect.

When I attempt to set up the printer via the HP Smart app, and try to connect the printer through my Wi-Fi, I receive the following error message:

"Wi-Fi network unsupported by printer.

We were unable to connect the printer because the chosen Wi-Fi network is not supported by this printer.

(Error Code: -2)"

Any ideas on how to possibly fix this issue?

I have already performed the following:

_______________________

Unplug/ Reboot Method:

1. Shut down all home devices using the Internet/ Wi-Fi

2. Unplug the Modem and the Router and wait for 1 minute

3. Plug the Modem and the Router back in

4. Wait a few minutes until they are both fully back online
5. Reboot all home devices using the Internet/ Wi-Fi

_____________

Reset the WPS (Wi-Fi Protected Setup) on the Router:

1. Hold for 1-5 seconds: WPS (Wi-Fi Protected Setup) will be enabled and will start scanning for compatible devices

2. Check the home device (printer) connectivity

_____________

Check to see if your Wi-Fi Router has WPA3 Security Type Encryption, which may interfere with connectivity:

1. On your PC:

- Click on the Wi-Fi symbol

- Click on Properties

2. Scroll down to the bottom of the page:

- Under Properties, look for Security Type

- Next to Security Type, check to see if your Network Wi-Fi Protocol is Open, or has WPA2 or WPA3 Security Encryption

*Mine currently is Open

_____________

I'm not sure what the connectivity issues are.

Any help/ assistance would be greatly appreciated!

[sandytechy20]

@CRMacDonald

Welcome to the HP support community.

I understand that you are getting wireless connectivity issues, I am glad to assist you.

Restore network settings to default settings

• Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Connect the printer to Wifi using the HP Smart app

Refer to page number 21 in this user guide for steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[CRMacDonald]

Hi there,

Thank you for the follow-up. Unfortunately, I am experiencing the same issue. The light next to the Wireless Button on the printer continues to blink (indicating that the printer is not connecting to the Wi-Fi network). 

Here is what I see on my end when attempting to connect the printer to the HP Smart app:

 

 

[CRMacDonald]

You can disregard this post.

I decided to return the printer to the retailer and purchase from a different brand.

Thank you for your prior assistance.

[sandytechy20]

@CRMacDonald

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.