remove printer & cancel my hp smart account

[niles2k]

I have cancelled my instant ink subscription (effective 1/27/22) and am now trying to remove the printer from the hp smart account and delete the smart account altogether.  However, instead of removing it I get a message "your printer is associated to an Instant Ink subscription. You must cancel your subscription to remove this printer". **bleep** gives? 

[sandytechy20]

@niles2k

Welcome to the HP support community.

I understand that want to cancel the instant ink account, I am glad to assist you.

Cancel your HP Instant Ink service

Use your HP Instant Ink account to cancel your HP Instant Ink service.

1. Sign in to hpinstantink.com/signin.
   Your HP Instant Ink account page opens.
2. In the Status area of your HP Instant Ink account page, a printer drop-down menu is available when there are multiple printers enrolled. Click the drop-down menu, and then select the printer you want to cancel.
3. Check the Print History or the HP ePrint address of the printer to confirm you have selected the correct printer.
4. Click My Account, and then click Account Settings.
5. Click Cancel my HP Instant Ink Subscription.
   You receive an email confirmation of the cancellation. The cancellation finalizes at the end of the current billing cycle when the final charge processes successfully.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[niles2k]

That was  a very illuminating reply, thank you.

[sandytechy20]

@niles2k

Try the steps mentioned in the previous post to cancel the instant ink account.

Keep me posted.

Cheers.