replaced my modem for my internet and I can't add the WIFI network to my printer

[misterenergy59]

I replaced my modem today and updated my wifi network and I can't figure out how to change the network on my printer to the new wifi modem. Computer not recognizing the printer because it is linked to the previous modem....any ideas....? I've tried to find it on the HP app and from my computer settings

[Raj_05]

Hi @misterenergy59,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues connecting your HP ENVY Photo 7858 All-In-One Printer to your new Wi-Fi network after replacing your modem. To resolve this problem, follow these general steps.

Check Network Settings on the Printer:

• On the printer's control panel, navigate to the wireless or network settings menu.
• Look for an option to "Set up a new wireless connection" or "Wi-Fi setup."
• Follow the on-screen prompts to select your new Wi-Fi network and enter the network password (if required).

WPS (Wi-Fi Protected Setup):

• If your new modem supports WPS, you can use this feature to easily connect your printer to the Wi-Fi network. On your modem/router, press the WPS button, and within a couple of minutes, initiate the WPS setup on your printer. Refer to your printer's manual for specific instructions.

Printer Software on Computer:

• If you have the HP printer software installed on your computer, open it.
• Look for a "Wireless Setup" or "Connect a New Printer" option.
• Follow the on-screen instructions to connect your printer to the new Wi-Fi network.

Reset Network Settings on the Printer:

• If you're having trouble and have previously connected your printer to a different network, you may need to reset the network settings. Refer to your printer's manual for instructions on how to reset the network settings.

Printer Manual:

• Consult your printer's user manual or visit the HP support website for detailed instructions specific to your printer model. You can find the manual online by searching for "HP ENVY Photo 7858 user manual."

Check Wi-Fi Signal Strength:

• Ensure that your printer is within the range of your new Wi-Fi network. If the signal is weak, consider moving the printer closer to the router.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support