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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
mizkay59
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Message 1 of 2
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rerieve "custom" printer password

HP Recommended
HP OFFICEJET PRO 8020e
Microsoft Windows 10 (64-bit)

Locked out in EWS area because "custom" printer password set [not by me!]. Tried PIN # on inside of cartridge access area as instructed by product manual, but got red incorrect password error message. STUCK!!! Please help.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mizkay59, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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