reset password to connect with printer

[margaretlynch]

the password on the app is different from the printer and network

[Raj_05]

Hi @margaretlynch,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are experiencing a mismatch between the password on the HP printer and the one in the app or on the network, here are some steps you can take to troubleshoot and resolve the issue.

Verify Network Connection:

• Make sure that your printer is properly connected to the same network as your computer or mobile device.
• Check if the printer and your device are connected to the same Wi-Fi network.

Update Printer Firmware:

• Ensure that your HP printer has the latest firmware installed. Visit the official HP website, find your printer model, and download the latest firmware if available.

Reconnect to Wi-Fi:

• On your printer, go to the settings or network menu and reconnect to your Wi-Fi network. Ensure that the password entered on the printer matches the actual Wi-Fi password.

Restart Devices:

• Restart both your HP printer and the device running the HP app. Sometimes, a simple restart can resolve connectivity issues.

Reinstall HP App:

• If you are using the HP Smart app, try uninstalling and reinstalling it on your device. This can help ensure that you have the latest version of the app and that any potential glitches are resolved.

Check App Settings:

• In the HP app settings, make sure that the correct printer is selected, and verify the network settings within the app to ensure they match your actual network.

Printer Password Reset:

• If necessary, you might consider resetting the password on your HP printer. Refer to your printer's user manual or contact HP support for guidance on how to do this.

Network Security:

• Check your Wi-Fi network's security settings. Ensure that the encryption type (WEP, WPA, WPA2) and password match on both the printer and your device.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support